Epic Safety Products Limited 1 Year Warranty
Subject to the limitations set forth herein, Epic Safety Inc. (Epic) warrants that the Products sold by it to its authorized Distributors shall be free, under normal use and service, from defects in material and workmanship for a period of twelve months (12) months from the date of purchase. The Products manufactured and sold by Epic are date stamped at the time of production. Epic does not warrant Products that do not have a serial number and a manufacturing date. This warranty shall be void if a Product is altered, serviced or repaired by anyone other than Epic or its authorized Distributors. This warranty shall also be void if there is a failure to maintain the Products and the systems in which they operate in proper working conditions.
During the warranty periods, Epic shall, at its option, repair or replace any defective product upon return of the product to its factory, at no charge for labour and materials. Any replacement and/or repaired parts are warranted for the remainder of the original warranty or ninety (90) days, whichever is longer. The original purchaser must promptly notify Epic that there is a defect, in material or workmanship, such written notice to be received in all events prior to expiration of the warranty period. The Customer assumes all responsibility for the proper selection, installation, operation and maintenance of any products purchased from Epic. Custom products are only warranted to the extent that they do not function upon delivery. In such cases, Epic can repair, replace or credit as its option.
This warranty is for the original owner only and is therefore non-transferable, non-assignable and is voided when the Warranted Product is transferred to another party.
This warranty gives you specific legal rights and is only valid in the United States and Canada. You may also have other rights which vary from state to state or province to province.
EPIC MAKES NO FURTHER WARRANTIES, AND DISCLAIMS ANY AND ALL OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, WITH RESPECT TO THE PRODUCTS, TRADEMARKS, PROGRAMS AND SERVICES RENDERED BY EPIC INCLUDING WITHOUT LIMITATION, INFRINGEMENT, TITLE, MERCHANTABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. EPIC SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY OR DEATH WHICH MAY ARISE IN THE COURSE OF, OR AS A RESULT OF, PERSONAL, COMMERCIAL OR INDUSTRIAL USES OF ITS PRODUCTS.
No increase or alteration, written or verbal, of the obligation of this warranty is authorized. Epic does not represent that its products will prevent any loss by fire or otherwise.
Limitations of Warranty
This limited warranty applies only to the original purchases of the Warranted Products from a Distributor; this warranty will not extend to any person that acquires a Warranted Product on a used basis. Epic shall replace or repair, at its sole discretion, each product returned by its authorized Distributor and acknowledged by Epic to be defective, provided that such product shall have been returned to Epic with all charges prepaid and the authorized Distributor has followed Epic’s Return Policy. The replacement product shall come from Epic’s stock and may be new or refurbished.
This limited warranty does not cover any defects, damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use, tampering or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, use not in accordance with the Warranted Product documentation, fire, improper packing, shipping and handling, (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product.
Without limiting any other exclusion herein, Epic does not warrant that the product covered hereby, including, without limitation, the technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other product or technology with which the product may be used.
Items Not Covered by Warranty
In addition to the items which void the Warranty, freight cost to the repair centre shall not be covered by Warranty. Epic’s liability for failure to repair the product under this warranty after a reasonable number of attempts will be limited to a replacement of the product, as the exclusive remedy for breach of warranty.
In no event shall Epic be liable for indirect, incidental, special, exemplary, punitive, or consequential damages of any nature including, but not limited to, loss of profits, data, revenue, production, or use, business interruption, cost of substitute or replacement equipment, facilities or services, down time, purchaser’s time, the claims of third parties, including customers, and injury to property, or procurement of substitute goods or services arising out of or in connection with this limited warranty, or the use or performance of any product, whether based on contract or tort, including negligence, or any other legal theory, even if Epic has been advised of the possibility of such damages. Epic’s total aggregate liability for damages of any nature, regardless of form of action, shall in no event exceed the amount paid by you to Epic for the product upon which liability is based.
Some countries, districts, states or provinces do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
Epic reserves the right to unilaterally change its warranties at any time, in its sole discretion without prior notice. If material changes are made they will be posted at https://epicsafety.wpengine.com/product-warranty. Your continued use of the warranted product will signify your acceptance of these changes. If you do not accept material changes to the agreement, contact Epic to terminate this agreement.
Epic neither assumes responsibility for, nor authorizes any other person purporting to act on its behalf to modify or to change this warranty, nor to assume for it any other warranty or liability concerning this product.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EPIC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF EPIC CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.
Warranty replacement or repair
All the warranty claims must be accompanied by a Return Merchandise Authorization (RMA) number which must be obtained before merchandise can be returned for any warranty replacement or repair. To request an RMA number, the customer can contact Epic’s Technical Support Center via telephone. The Technical Support Center will provide troubleshooting assistance and if they find the product to be defective, will issue an RMA number. The RMA number must be displayed on the outside packing of the returned item. Transportation charge, if any, incurred in connection with the return of a defective item to Epic shall be borne by the customer. Any collect shipments returned to Epic will be refused. Epic shall fix the goods without extra costs under warranty period.
Epic shall pay any transportation charge incurred with the redelivery of a repaired or replacement item or ship the warranty item with customer’s next order. If, however, Epic reasonably determines that the item can function, the customer shall pay all the transportation charges. If Epic determines, at its sole discretion, that the allegedly defective item is not covered by the terms of the warranty provided hereunder or that a warranty claim is made after the warranty period, the cost of repair by Epic, including all shipping fees, shall be paid by the customer.
Claim for damaged products or shortages when shipment arrived must be made by the customer immediately. If any goods are damaged on shipment arrival, it must be noted on the carrier’s waybill prior to signing. Failure to note the shortages or damages on the carrier’s waybill will result in the claim being denied. Epic will provide free replacement or credit note for the damaged products or product shortage claims.
THE FOREGOING IS CUSTOMER’S AND DISTRIBUTOR’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A WARRANTY CLAIM.
Out of Warranty Repairs
Epic will at its option repair or replace out-of-warranty products which are returned to its factory according to the following conditions: Anyone returning goods to Epic must first obtain a RMA. Epic will not accept any shipment whatsoever for which prior authorization has not been obtained. Products which Epic determines to be repairable will be repaired and returned. A set fee which Epic has predetermined and which may be revised from time to time, will be charged for each unit repaired. Products which Epic determines not to be repairable will be replaced by the nearest equivalent product available at that time. The current market price of the replacement product will be charged for each replacement unit.
All out-of-warranty repairs must be shipped back to Epic PREPAID. We will not accept any collect shipment returned to Epic for repair. Epic if possible, will repair the customer’s product and will charge the customer at its prevailing rates. Epic will arrange the return shipment at customer’s expense or ship with customer’s next order. Invoice for the repair and shipping cost will be sent to customer by email for payment prior to return of repaired product.